1. RETURN WINDOW
- Communicator: 14 days from delivery.
- Clicks Cases, Power Keyboard and other accessories: 30 days from delivery.
Full eligibility, condition and process details are set out below.
2. OVERVIEW
This Returns Policy applies to products that have been delivered to you. It sets out how to return an item, what condition it needs to be in, and how refunds are processed. This policy does not affect your statutory legal rights.
If you want to cancel a Communicator Reservation or full order before it has been delivered to you, this is not a return - see Clause 14 of our Terms of Sale instead, which covers cancellation before delivery.
If your item arrived faulty, defective or damaged, see Section 6 (Damages and Issues) below, which is handled under our Warranty Policy rather than as a standard return.
3. STANDARD RETURNS
3.1 Eligibility window. You have 30 days from the date your order is marked as delivered to request a return.
3.2 Condition requirements. To be eligible for a return, your item must be in the same condition you received it, with its original retail packaging. You'll also need your receipt or proof of purchase.
3.3 Deductions for missing or damaged packaging. Standard returns are not subject to a restocking fee. However, if the item is returned not working or damaged, or if the original retail packaging is missing or damaged, we may deduct an amount from your refund to reflect this.
3.4 Return shipping costs. For standard (non-faulty) returns, you are responsible for the cost of returning the item to us, unless Shipping and Returns Protection was purchased at checkout.
3.5 Our right to refuse a return. We reserve the right to refuse a return that does not meet the eligibility criteria set out in this policy.
3.6 How to start a return.
Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we'll send you instructions on how and where to send your package.
You can contact us at any time with return questions at hello@clicks.tech.
4. COMMUNICATOR RETURNS
This section applies specifically to a Clicks Communicator that has already been delivered to you. It does not apply to cancelling a Reservation or a full order before delivery - see Clause 14 of our Terms of Sale for that.
4.1 Return window. You have 14 days from the date your Communicator is marked as delivered to request a return.
4.2 Return shipping costs. You are responsible for the cost of returning a Communicator to us.
4.3 Condition requirements. The same condition requirements set out in Section 3.2 apply, and the same deductions set out in Section 3.3 may apply if the product is returned not working, damaged, or without its original retail packaging.
4.4 Our right to refuse. Communicator devices are configured and manufactured to your specification. We are choosing to offer this 14-day return window as a matter of policy rather than because we're required to, and we reserve the right to refuse a return that does not meet the eligibility criteria in this policy.
4.5 Accessories configured with your Communicator. Any accessories selected as part of your Communicator configuration (for example, a Charging cover) form part of the device and must be returned together with the Communicator if you return it. This does not apply to accessories you purchased separately or in addition to your configured unit - see Section 5 below.
4.6 How to start a return. The same process set out in Section 3.6 applies to Communicator returns, including the regional split between the returns portal (US, Canada, UK) and direct contact for other regions.
5. STANDALONE AND ADDITIONAL ACCESSORIES
Clicks Cases, Power Keyboard and other accessories purchased on their own, or purchased separately or in addition to a Communicator configuration, follow the standard 30-day returns process set out in Section 3. This is distinct from accessories selected as part of your Communicator configuration itself, which are covered by Section 4.5 above.
6. DAMAGES AND ISSUES
Please inspect your order as soon as you receive it. If your item is faulty, defective, damaged, or if you've received the wrong item, contact us within 7 days at hello@clicks.tech so we can evaluate the issue. This is handled under our Warranty Policy rather than under the standard returns process above - this applies to Communicator from the moment of delivery as well.
7. REFUNDS
We will notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. It can take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at hello@clicks.tech.
