FAQs

We do offer Expedited Shipping to selected regions. The shipping options available for your location will be displayed during checkout.

Orders shipped within the United States are sent domestically, so you will not be charged any customs duties or import taxes.

For international orders, we do not collect customs duties or import taxes at checkout. Depending on your country's regulations, these charges may be collected by your local customs authority when your package arrives.

If your tracking has not been updated for 14 days, please contact us at support@clicks.tech.

Please note that we are unable to file a claim with the shipping carrier until 14 days have passed since the last tracking update. Once this timeframe has been reached, we'll investigate the shipment, submit a claim if necessary and arrange a replacement shipment where appropriate.

In most regions, we offer free standard shipping on products priced $99 USD or more.

For some destinations, where shipping costs are significantly higher. a shipping fee may still apply. This helps us continue offering delivery to those locations.

If your country is not available during checkout, we're currently unable to ship there. This may be due to shipping reliability, carrier availability, customs restrictions, or delivery costs.

We apologize if your country is not yet supported. We are constantly working hard to expand our shipping network and add more destinations..

We recommend first checking your tracking information for any proof of delivery or delivery notes. Then a good next step is checking with your neighbors, building concierge, mail room, or other household members.

If you still can't locate your package, please contact the shipping carrier, as they may have additional delivery information. If the issue remains unresolved, contact us at support@clicks.tech and we'll be happy to investigate further.

If your package arrived damaged, please contact support@clicks.tech. Please include photos showing the condition of the package and the product.